Once an order has been placed with Blackhouse, we will send a confirmation email to the address that you have provided. Providing the product that you have ordered is in stock, then we will call you to arrange a convenient delivery date to suit you. Delivery will then be performed by a sub-contracted third party and all tracking details realting to the delivery will be emailed to you once the goods have left our premises.
Goods will be delivered to the address you have given to us.
In instances where we are out of stock of an item, we will contact you within one working day and give you an estimated delivery time – likely to be between 2 – 12 weeks. Where furniture is likely to be more than 2 weeks in being delivered, we will require a non-refundable minimum 50% deposit. We will not require full funds until the goods are with us and ready to be despatched to you. If you need a piece of furniture urgently then we would advise that you telephone your order to +44 (0) 1577 89 80 10 and we will be able to give an expected delivery date at this time.
When the goods arrive with you, they will be delivered on a front-door only delivery service and we will not be liable of any damages sustained within the customers premises during the course of delivery. Often a driver will be kind enough to help customers take goods into their premises, but they are not contractually obliged to do so and neither their, nor our, insurance covers them for any damage sustained within customers premises. Once goods arrive it is important that you check that they are not damaged in any way at this time in front of the driver. If the box or packaging is compromised in any way then this must be reported to the driver and recorded on his consignment note prior to acceptance of the goods. This covers the insurance element for both you and Blackhouse, as failure to do this will be taken as and acceptance by you that all goods were received in a perfect condition and we have no recompense to the Courier.
An order may be cancelled (providing it has not yet been sent and was an item that was in stock) within 7 days of the order being placed. This must be cancelled in writing to our email address email@example.com. A full refund will be given. Where furniture has been ordered specially and a deposit has been left, then unfortunately this is non-refundable.
As stated in our terms and conditions, Blackhouse offer a full 14-day no quibble money back guarantee on stock items. In order to exercise this, any returns must be sent back to us in their original packaging and in a new and saleable condition. It is completely your responsibility to ensure that the item is returned to us in the condition that it left us originally. We will refund all monies paid for the goods less the cost of carriage.