Once an order has been placed with Blackhouse, we will send a confirmation email to the address provided. Providing the product that you have ordered is in stock, we will call to arrange a convenient delivery date that suits you. Delivery will then be performed by a sub-contracted third party and all tracking details relating to the delivery will be emailed to you once the goods have left our premises.

Goods will be delivered to the address you have given to us.

In instances where an item is out of stock, we will contact you within one working day and give you an estimated delivery time – likely to be between 2 – 12 weeks. Where furniture is likely to be more than 2 weeks in being delivered, we will require a non-refundable minimum 50% deposit. We will not require full funds until the goods are with us and ready to be despatched to you. If you need a piece of furniture urgently then we would advise that you telephone your order to +44 (0) 1577 89 80 10 and we will be able to give an expected delivery date at this time.

Access and Delivery

It is important to consider access for furniture from the outset. If your item is very large, it can be made in sections and assembled by our professional delivery team on arrival, therefore, early knowledge of restricted access is essential when designing and installing bespoke pieces.

If you are in any doubt about how your sofa will get into your property or into a specific room within your home, then please provide us with all relevant access measurements and we can determine what type of frame to construct, to ensure successful delivery.  Should you have any queries or concerns regarding access to or within your property and would like to discuss this with us, please just get in touch us as early as possible and we will be delighted to assist.

When the goods arrive with you, they will be delivered on a front-door only delivery service and we will not be liable of any damages sustained within the customers premises during the course of delivery. Often a driver will be kind enough to help customers take goods into their premises, but they are not contractually obliged to do so and neither their, nor our, insurance covers them for any damage sustained within customers premises. Once goods arrive it is important that you check that they are not damaged in any way at this time in front of the driver. If the box or packaging is compromised in any way then this must be reported to the driver and recorded on his consignment note prior to acceptance of the goods. This covers the insurance element for both you and Blackhouse, as failure to do this will be taken as and acceptance by you that all goods were received in a perfect condition and we have no recompense to the Courier.

Cancellations

An order may be cancelled (providing it has not yet been sent and was an item that was in stock) within 7 days of the order being placed.  This must be cancelled in writing to our email address sales@blackhouse.co.uk. A full refund will be given. Where furniture has been ordered specially and a deposit has been left, then unfortunately this is non-refundable.

Returns

As stated in our terms and conditions, Blackhouse offers a full 14-day no quibble money back guarantee on all stock items.  In order to fulfil this, any returns must be sent back to us in their original packaging and in a new and saleable condition.  It is completely your responsibility to ensure that the item is returned to us in its original condition.  We will refund all monies paid for the goods, less the cost of carriage.