Blackhouse is completely committed to the preservation of privacy for all individuals visiting their website www.blackhouse.co.uk. Please take a minute to read our privacy policy below in order to gain an appreciation of how Blackhouse protect and use the information made available to Blackhouse.

By placing an order or registering on the Blackhouse website, you are consenting to the collation and use of your details under all of the terms specified in this policy.

Information collected by Blackhouse about you

When you register or place an order for a product or service on www.blackhouse.co.uk you will be requested to supply certain pieces of information relating to yourself that could include your name, address details and debit or credit card details.  Credit card details are never held on file once a payment has been made.

Blackhouse may also gather information about an individual’s usage of their website. Blackhouse may also collect information about a person from messages that the individual might post on the site or corresponding social media platforms and any e-mails or messages that they send to Blackhouse.

For the maintenance of service standards, as well as assisting with the training of staff, we reserve the right to monitor and record incoming phone-calls.

Use of personal Information

Any information given to us will be used to facilitate the supply of the goods that have been requested.  This information will also allow Blackhouse to invoice you, as well as allowing us to alert you when necessary with regard to your ongoing orders.  Blackhouse will also analyse and use the information collected to allow us to support, administer, develop and continually improve our business offering.

Specifically, we might use the information you have given to request feedback on your experience with us and to make you aware about important developments or changes to our website and/or our business.  Furthermore, we may also occasionally use the information you have given to inform you by e-mail details of other products and special offers that we feel might be of interest or benefit to you.  If for any reason you do not wish to be contacted again in the future, then please just express this to us.

Disclosure of information about you

The information provided by you to us will be treated in the strictest of confidence and will never be passed or sold to third parties.

Finally, if in the future our business is merged, sold or becomes a partnership with a completely new business entity, we reserve the right to share your information with our new business partner.

Blackhouse will not share, distribute or sell any personal information you have provided to us without written express consent from you, unless required to by law.

Data retention and security

We deploy a number of security measures in order to protect information supplied by you from unauthorised access by third parties.  We also take reasonable measures to guard against any unlawful processing, damage, destruction and accidental loss.  We will keep your information on file for what we deem to be a reasonable time period or alternatively for the minimum length of time as is required by law.

Updating and accessing

Individuals are legally entitled to view any information we hold about you – you have the right to ask Blackhouse to make all and any necessary amendments to ensure it is factually correct and current.  If you want to organise this, please feel free to email us at vp@blackhouse.co.uk.  By law, Blackhouse reserve the right (as we are entitled to do so) to levy a nominal fee of £10 in order to cover our administrative costs incurred when providing the details that we hold on file about you.

Privacy policy changes

Any future changes to Blackhouse privacy policy will be posted straight to the website www.blackhouse.co.uk and, where appropriate through e-mail notification

Contact

We welcome any feedback.  Any comments, requests and queries relating to Blackhouse use of your personal information are encouraged and should be emailed to sales@blackhouse.co.uk.